Welcome to the Billabong Shop FAQ! We’re stoked you’re here. Whether you’re a seasoned surfer or just love the surf lifestyle, we’ve got answers to all your questions about our products, shipping, returns, and more. Cowabunga!
About Our Products
What types of products does Billabong Shop offer?
We specialize in authentic surf-inspired gear including:
- Boardshorts for catching waves or hanging out
- High-quality Surfboards and Shortboards
- Stylish T-Shirts, Shirts and Tops with surf vibes
- Rad Sunglasses to protect your eyes from the sun and salt
- Fish surfboards for those who want to ride differently
Are your products authentic Billabong merchandise?
Absolutely! We’re all about delivering genuine surf lifestyle products. Every item in our shop carries the authentic Billabong quality and style you expect.
What sizes are available for your clothing?
Our boardshorts, shirts, and tops come in a full range of sizes from XS to XXL. We use standard sizing charts, but if you’re between sizes or unsure, we recommend sizing up for that relaxed surf fit.
Ordering & Account Questions
How do I create an account?
You can create an account during checkout by selecting “Create Account” after entering your email. Having an account lets you track orders, save favorites, and checkout faster next time!
I forgot my password. What should I do?
No worries! Click “Forgot Password” on the login page and we’ll send you a link to reset it. You’ll be back to shopping in no time.
Can I modify or cancel my order after placing it?
We process orders quickly to get you your gear ASAP! If you need to make changes, email us at [email protected] immediately with your order number. We’ll do our best to accommodate your request if your order hasn’t shipped yet.
Shipping & Delivery
Where do you ship?
We ship worldwide to all you saltwater souls! (Currently excluding some remote areas and parts of Asia, but we’re working on expanding our reach to catch every last wave.)
What are my shipping options?
We offer two rad shipping options:
- Standard Shipping (The Fast Wave): $12.95 via DHL or FedEx – 10-15 days after shipping
- Free Shipping (The Easy Rider): Free for orders over $50 via EMS – 15-25 days after shipping
How can I track my order?
Once your order ships, you’ll receive an email with a tracking number so you can follow your gear’s journey from our warehouse to your favorite beach break! If you have any questions about your tracking, just email us.
What’s your warehouse address?
Our warehouse is located at:
3266 Harley Vincent Drive, Independence, OH 44131, USA
3266 Harley Vincent Drive, Independence, OH 44131, USA
Returns & Exchanges
What’s your return policy?
Not stoked with your gear? No worries, mate! We offer hassle-free returns within 15 days of receiving your order. Just make sure items are in original condition with tags attached. Email us at [email protected] to start the return process.
Who pays for return shipping?
For returns due to our error, we’ll cover the return shipping. Otherwise, the customer is responsible for return shipping costs. We recommend using a trackable shipping method.
How long does it take to process a refund?
Once we receive your return, we’ll process your refund within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment method and bank.
Payment Questions
What payment methods do you accept?
We accept all major payment methods to make checkout a breeze:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Totally! We use industry-standard encryption to protect your payment information. Your security is as important to us as catching the perfect wave.
Do you offer gift cards?
Not currently, but that’s a great idea! We’ll pass this along to our team for future consideration. In the meantime, you can always purchase items as gifts and have them shipped directly to the recipient.
Contact Us
How can I contact customer service?
Our customer service crew is always ready to help you navigate any questions. Drop us a line at [email protected] and we’ll get back to you faster than you can say “cowabunga!”
Didn’t find the answer you were looking for? Don’t wipe out! Send us your question and we’ll add it to our FAQ while helping you out. Thanks for riding the wave with Billabong Shop!